Refund policy

Commissioned Furniture Returns Policy

Every Hazden piece is made to order specifically for you.

As each item is handcrafted to your chosen size, fabric and finish, we are unable to accept cancellations or returns once production has begun.

If you need to make changes to your order, please contact us as soon as possible. We will always do our best to accommodate requests before work starts.

If your item arrives with a manufacturing fault or has been damaged in transit, please notify us within 48 hours of delivery, including photographs where possible. We will repair, replace or resolve the issue as quickly as possible.

This policy does not affect your statutory rights.